Winpalace Casino
Safety & Security 6
Customer Support 8
Bonuses & Promotions 10
Cashier Rating 7
Gameplay Rating 8
Games Variety 7
Regional Availability 8
Device Compatibility 8
Software Rating 9
Design & Usability 9

WinPalace Casino Review

Launched in 2009, WinPalace Casino has a sumptuous look, but mixed reviews. The number of complaints against this casino on the forums and services is actually high, but many of them can be resolved easily. The website hosts around 100 games, which can be played in-browser or downloaded. Most popular casino games are covered, from blackjack to roulette, and a good range of bonuses is offered. Players from the USA are welcome, as are players from almost every other country.

Promotions & Bonuses

Welcome Bonus:

  • 200% bonus up to $4,000. Only for new accounts on 1st and 2nd deposits. Players can claim if they use the coupon code PALACEWELCOME. Make a deposit through Neteller, and you can claim and extra 15% on your bonus using the code WELCOMENET. The bonus must be wagered 30 times before any winnings withdrawal can be made.

Game-specific Bonuses:

If you know which games you like to play, WinPalace has targeted more bonuses:

  • Slots Bonus – unlock 300% match bonus up to $3,000 with you 1st deposit to spend on slots, using the code WINSLOTS.
  • Blackjack Bonus – unlock 100% up to $500, using code WINBJ to spend on blackjack.
  • Video Poker Bonus – unlock 100% up to $500, using code WINVP to spend on video poker.

All three are deposit match bonuses, and the last two can be used up to 10 times each. They are only available for first-time depositors and must be wagered 25 times before any winnings withdrawal can be made. A minimum deposit of $21 is required.

  • High Roller Bonus – 200% bonus up to $2,000 is available for new players first-time depositing at least $750 with the code ULTIMATEWIN
  • Weekly bonuses – available to new and regular customers and reward them for depositing funds to play slots (up to 340%) and table games (up to 200%).

VIP Program

WinPalace casino offers its customers VIP program with 5 different tiers. Unfortunately, at their website, there is no information concerning how to get VIP status, but they mention the main benefits for each VIP level.

  1. The Royal Ring – status recognition chip of $150; $100 birthday gift;
  2. The Majestic Scepter – status recognition chip of $200; weekly cash back of 10%; $200 birthday gift; higher cash out on free chips (up to 6x);
  3. The Jeweled Crown – status recognition chip of $250; weekly cash back of 15%; $300 birthday gift; exclusive match bonuses; higher cash out on free chips (up to 7x);
  4. The Regal Throne – status recognition chip of $300; weekly cash back of 15%; $400 birthday gift; super-fast withdrawals; exclusive match bonuses; higher cash out on free chips (up to 8x);
  5. The Golden Palace – status recognition chip of $400; weekly cash back of 20%; $500 birthday gift;  instant withdrawals; higher cash out on free chips (up to 9x); highest bonuses; lower play through;

Pros and Cons:

  • Accepts U.S. customers.
  • Good bonus options.
  • Mobile compatible.
  • 24/7 support.
  • Limited number of games (around 100).
  • No Payout ratio.
  • No independent testing or auditing.

Payment methods

Method Limits Est. Time of processing
Bank Transfer Bank Transfer No limits 1 — 3 business days
Credit Card Credit Card No limits Max 3 business days
Debit Card Debit Card No limits Max 3 business days
Pay Pal Pay Pal No limits Instant
Webmoney Webmoney No limits Instant
Classic Check Classic Check No limits 1 — 3 business days

Supported Games

WinPalace uses RTG (Realtime Gaming) software throughout the site and hosts over 100 games in both downloadable and instant play formats. The gameplay experience is good, with both the online and downloadable software. The options are limited, with a strong focus on traditional casino games. For example, nearly 20 video poker options like Joker Poker, Jacks or Better, Deuces Wild are available here, as well as table games hits like Baccarat, Let ‘Em Ride, Caribbean Hold ‘Em Poker and Red Dog. The selection of themed slots is small (just 60 slot games available), but good quality. RTG provides progressive slots where jackpots pool across multiple websites. The largest jackpot is typically found on the Aztec's Millions slots.

Live Dealer









Scratch Cards

Sic Bo



Video Poker

Security & Fair Play

WinPalace Casino shows limited security and fair play information on their site. It does not list an eCOGRA certification, does not mention any third-party testing or auditing and provides only very basic reassurance to the customer that their financial information will be secure. Besides, there is no information about average payout ratio. WinPalace is licensed in Curacao, is operated by Netad Managment and uses RSA public/private key encryption.

Our Verdict:

WinPalace Casino has a mix of hits and misses, making it hard to give a straightforward rating. The biggest plus at this time is that WinPalace welcomes players from the US. If your favourite games are on their list, you may appreciate the bonus options but there is no clear information how to get VIP status. Besides, if you appreciate novelty, the limited selection might be a deal breaker. The casino gains points for using RTG software, combined with strong payment gateways, but loses them for not publishing any returns or auditing information. We would like to see the payout ratio, security certification (eCOGRA) and licensing information published, to assure customers that play here would be safe, secure and fair.

About our company:

Company Name: WinPalace Casino
Established: 2009
Open Hours: 24/7

Restricted Countries:

Ukraine, Israel and Romania

Casino's Software:

WinPalace uses Real Time Gaming Software. The RTG casino software doesn't have the glitz and glamour of giants like Playtech and Microgaming, but is secure and stable. The downloadable games from WinPalace Casino only operate on computers running Windows; in-browser Flash games are also available for instant play without a download.

Contact Us:

Phone: USA Toll-Free: 1-888-835-9940
UK Freephone: 080-823-436-19
Germany Toll-Free: 0800-723-84-49
Spain Toll-Free: 900-951-558
France Toll-Free: 1-888-204-5963
Canada Toll-Free: 1-888-204-5963
Australia Toll-Free: 1-800-241-856
Fax: USA Toll-Free: 1-866-206-6721
Email: [email protected]
LiveChat: Go to LiveChat